To provide that wonderful support and help you sleep easy at night we setup automated monitoring that will warn us of any issues. Should an issue arise, we will attend to it as part of our normal proactive monitoring of your site. Apart from a copy of the report that is generated, you wouldn’t know a thing, which is how it should be, your IT must continue to work without hinderance.
You have computers that can and do monitor themselves, todays modern monitoring software sits on both our systems and yours keeping a check on what is happening. Should a problem arise, it is logged with our system for someone to attend to, this will generate a number of events to make sure that this issue is solved before it becomes a catastrophe.
All the events that happen surrounding your IT is recorded, not only as a record that we can search for any recuring issues but as a record of what has happened so that we can report to you what is actually going on.
To keep proactive support in place, we ask for a monthly, quarterly or yearly fee that estimates your usage, this gives you a number of prepaid tickets each month that delivers any support as an inclusive cost. Thereafter additional support is charged per ticket, thus allowing you to control cost and making the deal as fair to both sides as possible.
Learning can be fun and should be. With one to one tutoring or class room based, we can deliver tailored training as per your needs.
